Dear Boxer Rescue Service (Southern),
Further to our email correspondence, I write to offer feedback on our experience with your organisation in our recent attempt to re-home a Boxer dog.
We wrote to you on 15 November 2012 outlining our credentials and our wish to re-home a Boxer dog to be a companion to Brin, following the death of Themba. Our decision was not undertaken lightly.
We had a reply immediately from your website co-ordinator, and the following day (16 November) a further request for our address. We also telephoned both numbers listed and left messages. We had no reply.
Ten days later (26 November) we received another email, asking if we were still interested in re-homing. I replied immediately 'Yes, please'. You telephoned me later that day to say that you had passed our details to your home 'vetter'.
During that telephone call, I asked you the following questions:
1. Are the Boxer dogs in your care in foster homes or in kennels? You said all the dogs are in kennels.
2. Does the home 'vetter' know the dogs in your care, so that when she visits she will be able to suggest a suitable match. You said that she does not know the dogs and will write a report, following which you will decide which dog might be suitable. At no point did you suggest that we visit the kennel to meet the dogs in your care.
3. I asked you about the availability of a suitable dog for us to re-home, and got no information. In fact, the impression I was left with was that you did not think you had a suitable dog to re-home.
Three days later (29 November), your appointed home 'vetter' contacted me. Due to the nature of my husband's work, and the need for Boxer Rescue Service (Southern) to meet both of us, we had to agree a meeting time on a Saturday (8 December), a further nine days to wait. You have now cancelled this appointment, as we have registered an interest in re-homing a dog through another charity.
We appreciate that you are a small charity, however, your association with The Kennel Club breed rescue implies a standard operating procedure. On this occasion, we feel that your level of service to us and to the Boxer dogs in your care, falls well short of expectations.
We wish all the Boxer dogs in your care happy homes.
Dr Lesley Beeton
Shackleford, Surrey
Further to our email correspondence, I write to offer feedback on our experience with your organisation in our recent attempt to re-home a Boxer dog.
We wrote to you on 15 November 2012 outlining our credentials and our wish to re-home a Boxer dog to be a companion to Brin, following the death of Themba. Our decision was not undertaken lightly.
We had a reply immediately from your website co-ordinator, and the following day (16 November) a further request for our address. We also telephoned both numbers listed and left messages. We had no reply.
Ten days later (26 November) we received another email, asking if we were still interested in re-homing. I replied immediately 'Yes, please'. You telephoned me later that day to say that you had passed our details to your home 'vetter'.
During that telephone call, I asked you the following questions:
1. Are the Boxer dogs in your care in foster homes or in kennels? You said all the dogs are in kennels.
2. Does the home 'vetter' know the dogs in your care, so that when she visits she will be able to suggest a suitable match. You said that she does not know the dogs and will write a report, following which you will decide which dog might be suitable. At no point did you suggest that we visit the kennel to meet the dogs in your care.
3. I asked you about the availability of a suitable dog for us to re-home, and got no information. In fact, the impression I was left with was that you did not think you had a suitable dog to re-home.
Three days later (29 November), your appointed home 'vetter' contacted me. Due to the nature of my husband's work, and the need for Boxer Rescue Service (Southern) to meet both of us, we had to agree a meeting time on a Saturday (8 December), a further nine days to wait. You have now cancelled this appointment, as we have registered an interest in re-homing a dog through another charity.
We appreciate that you are a small charity, however, your association with The Kennel Club breed rescue implies a standard operating procedure. On this occasion, we feel that your level of service to us and to the Boxer dogs in your care, falls well short of expectations.
We wish all the Boxer dogs in your care happy homes.
Dr Lesley Beeton
Shackleford, Surrey