OK, maybe I'm a busy-body. But it really irks me that someone can sit behind a desk and fob me off with bull shit. Apologies for the language, but I am not in a lady-like mood.
The latest transgression comes from the receptionist at my GP surgery. After taking a week to track down a repeat prescription, I went armed with the request. The receptionist waved her hand dismissively, and said they never pay any attention to additional information on the request, such as to where the prescription should be delivered. I was somewhat taken aback by this. Why then, ask the question at all? Moving on, I asked if she would feed back my surprise to the practice manager. Her response? Oh no, the practice manager is far too busy to worry about problems with repeat prescriptions.
Well, we'll see about that. Being a practice manager myself, I know there would be a spot of bother if any of our patients' prescriptions went missing. Occasionally, Dr B does leave the prescription at the wrong hospital, but we always put it right, and most patients understand how this happens.
I completed the online feedback form and was pleased to receive a reply and apology. I'm sorry that I had to bother the practice manager at all. If the receptionist had done her job correctly, and if she had been trained to deal with customers, I mean patients, like me, all would have been resolved amicably on the day.
The moral of the story. Stand your ground. Make sure that things are put right. It's your right.